How we handle information shared with GreenControls Thailand.

Who is responsible for your information?

GreenControls Technology (Thailand) Co., Ltd. is responsible for personal information submitted through the GreenControls Thailand website forms. In this notice, “GreenControls Thailand”, “we”, “us” and “our” refer to GreenControls Technology (Thailand) Co., Ltd.

What information we collect

We collect only the information you choose to enter into the Contact form and the Smart Building Education Framework request form. Depending on which form you use, this may include:

• Name
• Company, school, university or other organisation
• Work email address
• Telephone number
• LINE or WhatsApp contact details
• Preferred contact method and preferred language
• Project name and location
• Building environment and project stage
• Applications or areas of interest
• Project requirements, questions or messages
• Information provided with a Framework request, including how you intend to use it
• Your confirmation of consent
• The time of submission and the language of the page used
• A concealed anti-spam field, where applicable

We do not request passwords, payment information or sensitive personal data through these forms.

Why we use this information

We use the information provided through these forms to:

• Review and respond to enquiries
• Communicate with you through the contact method you requested
• Understand project, training or education requirements
• Provide the Smart Building Education Framework when it is requested
• Organise follow-up conversations and technical support
• Protect the forms against spam, misuse and duplicate submissions
• Keep appropriate records of enquiries and our responses
• Comply with applicable obligations and protect legitimate rights

Submitting a form does not automatically add you to a marketing newsletter.

Basis for processing

Depending on the enquiry and its context, GreenControls Thailand processes personal information because it is necessary to respond to a request, take steps requested before a possible business or educational engagement, pursue legitimate interests in managing professional enquiries and protecting the website, comply with legal obligations, or act on the consent provided through the form where consent is the appropriate basis.

How information is stored and protected

Form submissions are stored in the website’s secured backend and are available only to authorised people who need the information to review and respond to the request. GreenControls Thailand applies reasonable organisational and technical measures intended to protect information against unauthorised access, loss, alteration or disclosure.

Service providers and cooperation within the GreenControls network

We work with technology service providers that may host this website, store form submissions and support its day-to-day operation. These providers act on our instructions and are expected to protect the information they handle.

Where it is reasonably necessary to respond to your enquiry, relevant information may be shared within the GreenControls network or with appropriate project partners. Where information is processed or accessed outside Thailand, appropriate protection steps are intended so that it continues to receive a suitable level of protection.

How long we keep information

Enquiry information is retained only for as long as reasonably necessary to respond to the enquiry, manage follow-up, maintain appropriate business and education records, resolve disputes and meet legal obligations. When information is no longer needed for these purposes, it is deleted, anonymised or securely disposed of.

Your rights

Subject to applicable law and its exceptions, you may request to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Have information deleted or destroyed
• Restrict how information is used
• Object to certain processing
• Withdraw consent, where consent is the basis for processing
• Receive or transfer information, where portability applies
• Receive information about how your information is processed
• Lodge a complaint with the relevant authority

Withdrawing consent does not affect processing that was already lawful before the withdrawal. We cannot promise immediate deletion, and requests require appropriate verification before we can act on them.

Changes to this notice

This notice may be updated when website functions, our practices or applicable requirements change. Where changes are material, the effective date shown above will be updated.

How to contact us about privacy

To ask a privacy question or request access, correction, deletion or another applicable right, use the GreenControls Thailand Contact page. Please identify the request as a privacy or personal-data enquiry and provide enough information for us to verify and respond appropriately.